Support

Stuck on something, hit a bug, or have a feature request? We read every email and reply personally — usually within one business day.

Email [email protected]

What to include

To get you a useful answer on the first reply, include as much of this as you can:

Common questions

I forgot my password. On the sign-in screen, tap "Forgot password" and follow the email link. If the reset email doesn't arrive within a few minutes, check spam, then email us.

I want to delete my account. In the mobile app, go to My Profile → Account → Delete account. Your data is removed permanently within 30 days. You can also export everything first via My Profile → Your data → Download my data.

How do I share a vessel with my spouse, family, or co-owner? On the vessel you want to share, tap Edit → Sharing → "+ Invite". Choose View only or Edit. They'll get an email with a link to accept. View-only sharing is free; editor and co-owner access are part of a paid plan.

What does the free plan include? As many boats as you own, with the full logbook, engine hours, reminders, equipment, contacts and checklists — plus 25 files and 10 photos. Handing a boat to its next owner is free too. A subscription ($11.99 a year) lifts the storage limits and adds buyer reports, captain's documents, towing details, custom checklists and full sharing.

I sold my boat — how do I hand it off? Vessel → Edit → Hand off this vessel. You'll need the buyer's email and the boat's HIN to confirm. The buyer gets the full history; you keep view-only access to records as of the transfer date. This is free on every plan.

Where do I track flares, fire extinguishers and life jackets? Under Equipment, with the category set to Safety Gear — there is no separate menu for it. Add equipment, choose the Safety Gear category, and fields for the type of gear, its expiry date and how many you carry appear. Expiring gear then shows on the vessel dashboard alongside expiring documents, and you can have VesselFile remind you before the date — 30 days ahead by default.

Why doesn't VesselFile fill in the expiry date for me? Because a wrong date is worse than no date. Expiry intervals vary by product, type and jurisdiction, so VesselFile asks for the date on the label rather than guessing one and quietly putting your boat out of compliance. Life jackets, throwable cushions and horns don't expire at all, so no date is asked for — those are checked on condition.

Push notifications aren't arriving on my iPhone. Check Settings → Notifications → VesselFile → allow alerts. If notifications are enabled but reminders still don't fire, email us with your account email and we'll check the reminder schedule.

Security or privacy issue

Reporting a security vulnerability or a privacy concern? Please email [email protected] with "Security report" in the subject line. We'll acknowledge within 24 hours and won't take action against good-faith reporters.

VesselFile is built by a small team. We can't always reply within an hour, but we will always reply — usually the same day, never more than two business days unless we tell you otherwise.

Other ways to reach us

For business or partnership inquiries, write to Techlogic Advisors, LLC, the company that publishes VesselFile.